Payment Questions

This section of our FAQ will answer all payment related questions you might have. Click any of the questions below to view the answer.

What is the status of my current payment?

The order status page in your account will (hopefully) answer all your payment questions. Be aware that you need to be logged in with the account from which you placed the order.

Please click here to view the status of your payment.
We might ask for your login details. Please make sure you have them ready.

What types of payment do you accept?

We accept the following payment types:

  • Credit card (Visa and MasterCard)
  • Bank Transfer
  • Cash
  • Cash on Delivery (within the Netherlands only!)
We DO NOT accept payment by:
  • Cheque
  • PayPal
  • International money orders
Please note: When paying with cash, please make sure to send the exact amount due, using only notes/paper money (rounding up, if necessary) and ALWAYS send by REGISTERED mail. We cannot be held liable for payments lost in transit.

If you live in the Netherlands and you want to pay Cash On Delivery please contact us as soon as you have completed your order, to confirm that you have chosen this method of payment.

How secure / easy / discrete / fast are the different methods of payment?

For you convenience we have listed our most important payment methods and gave them a rating in the table below. The ratings give you a good idea on how discrete, easy and secure a payment method is. We also included a rating based on the speed of a payment method so you can easily make a choice based on your personal preference.

 Payment Methods
Discrete
Easy
Secure
Speed
 Credit Card        
 Bank Transfer        
 Cash Registered Post        


Credit card
All credit card transactions and all information pertaining to them are handled by the servers of our payment provider and encrypted using 128-bit SSL certificates. We do not have access to cardholder information and no credit card details are ever passed unencrypted. You can be completely secure in the knowledge that no credit card information can be examined, used or modified by ourselves nor by any third parties who might attempt to gain access to sensitive information.

Bank transfer
Paying by bank transfer is the second best payment method. Paying by direct bank transfer is very discrete, although somewhat less than paying by credit card. It is still fast, but since this method is not automated it will require extra steps as compared to paying by credit card.

Cash
Use this option only if the two methods described above are not possible. Sending money by mail, even insured mail, is far from safe and therefore we cannot be held liable for any payments lost in transit. We offer this option because many customers request it, but we do not recommend sending cash by mail..

Cash on Delivery
This option is only available for customers residing in the Netherlands. It is a very safe option, as the amount is paid in full to TNT Post at the time of delivery, and only upon receipt of your order. Please note that TNT Post only accepts payment by debit card (PIN).

How will my purchase appear on my credit card or bank statement?

Your credit card / bank statement will NOT show any reference to cannabis. The name that will appear on your statement will be SSB Holland, so nobody will be able to tell what you have bought or where you bought it.

What are your company´s bank-payment details?

When paying by bank transfer, please make sure to use the IBAN or SWIFT/BIC code where appropriate, and INCLUDE YOUR 12-DIGIT ORDER NUMBER (REFERENCE CODE).

  • ING Netherlands
  • SSB Holland
  • Account no.: 3058225
  • BIC/SWIFT-code: INGBNL2A
  • IBAN-code: NL06INGB0003058225

Are discounts available if I place a large order?

Customers who order a large amount of seeds are eligible for a discount.

Seed orders for the following amounts - which must be made in a single order, from a single account - receive the following discounts:

  • Orders of € 500 and above receive a 10% discount.
  • Orders of € 1000 and above receive a 15% discount.
  • Orders of € 2000 and above receive 20% discount.

What are IBAN and BIC/SWIFT codes?

IBAN The International Bank Account Number (IBAN) is an international standard for bank transfers made between accounts in different nations. The IBAN was initially developed to facilitate payments within the European Union.

The IBAN consists of a country code and two check digits, followed by up to thirty additional alphanumeric characters which identify the particular bank, plus the individual account which is making or receiving the payment. These latter characters are known as the BBAN (Basic Bank Account Number).

The Dutch IBAN is composed out of the following numbers:

NLkk BBBB CCCC CCCC CC

NL is the standard country code
kk is the numeric country code
BBBB is the code identifying the bank (in Germany this is known as a "bankleitzahl")
CCCC CCCC CC is the identifying number of the particular bank account


SWIFT aka BIC The Society for Worldwide Interbank Financial Telecommunication (SWIFT) operates a worldwide financial messaging network. Messages are securely and reliably exchanged between banks and other financial institutions. Internationally, SWIFT codes are more commonly used than IBAN codes. However, the IBAN codes can be used for transfers between most European banks.

What is the cost of postage and insurance?

Our basic charges for postage are:

Standard packaging and postage fees inside Europe: €7.50
Standard packaging and postage fees outside Europe: €12.50

Optional insured postage can be obtained for an additional €5.00